Product · operations · analytics

Jon O'Neill

Seven years turning manual processes into automated systems — then using the data to guide product, pricing, and go-to-market.

Experience

Product & operations.

  1. Director of Operations · 2023 to Present

    Zoom Drain Phoenix

    System Agents + systems → booked job

    Watch agents hand a job from email to the board.

    See agents coordinate across Gmail, ServiceTitan, Quo, and the board
    • Rebuilt job intake as an automated pipeline across a vendor portal, CSM, and VOIP — average booking time down three hours.
    • Automation in booking and phone software lifted speed to lead 300%, grew weekly revenue 10 to 15%, and cut office labor about 30% (~$40k a year).
    • Wrote the dispatch operating system, then hired and trained the office team that runs it.
    • Built SOPs and estimate tooling so technicians without a pricing background can quote accurately.
    • Used booking and revenue data for go-to-market; scoped and won commercial contracts including sewer laterals and multi-crew renovations.

    zoomdrainphoenix.com

  2. Side project · Dec 2025 to Present

    Ecclesio

    System Users → application → data → action

    Open the church dashboard we shipped to invite-only beta.

    Interactive walkthrough · Ecclesio invite-only beta
    • Directed a contract engineering team through the first build, then took over as sole maintainer — zero to beta in four months.
    • Per-church isolated databases and tokenized payments so the app never holds card numbers.
    • Rebuilt the core dashboard calculation to load in about 50ms instead of two seconds.

    ecclesiosoftware.com

  3. Head of Product · Sep 2023 to Jul 2024

    Livable

    System Billing → allocation → payment

    Watch recoveries land, then pay a unit share from the resident side.

    Interactive walkthrough
    • Took a new SaaS offering from concept through public launch — 2,000 units in the first four months.
    • Landed an enterprise integration that created evergreen exposure to an 8M-unit base.
    • Drove a 35% lift in CSAT and retention by restructuring the roadmap around direct user feedback.
    • Presented product strategy to the board monthly; hired and mentored PMs, designers, and business analysts.

  4. Senior Product Manager, SaaS and Data Integrations · May 2022 to Jul 2023

    Stoa

    System Data → underwriting → decision

    Open a Portico file. This is the queue 40 analysts worked.

    Interactive walkthrough
    • Owned Portico, the pricing platform used by 40 analysts to underwrite residential real estate.
    • Compressed underwriting cycle time 85% — over $1B underwritten and $300M in completed purchases.
    • Audited 22 data vendors down to 6, cutting spend while improving data quality.
    • Introduced ML and process automation across underwriting, up to $4M in labor savings.
    • Rebuilt end-to-end data integration — integration time down 40%, data accuracy up 25%.

  5. Product Owner, Acquisitions · Mar 2021 to May 2022

    HomeLight

    System Lead → model → offer

    Watch one lead become an automated offer.

    Interactive walkthrough
    • Designed and implemented the underwriting model behind Cash Close, an $800M annual book.
    • Built a product that generated 300 automated offers a month for the company's largest client.

  6. Business Analyst · Sep 2019 to Mar 2021

    Zillow

    System Data → model → acquisition

    Watch a pricing queue: model estimate vs human.

    Interactive walkthrough
    • First enterprise product seat — underwriting and AI models running daily on live inventory.
    • About ten decisions a day; about 3,000 across the period.
    • Sat between analysts running the models and engineers shipping them.

About

Where product meets operations.

Started at Zillow on underwriting models, then Cash Close at HomeLight, Portico at Stoa, Head of Product at Livable, and the P&L at Zoom Drain Phoenix. Looking for a product role where operational execution and product thinking meet.

Phoenix, AZ · open to remote.

Experience Portfolio Resume Contact

Contact

Open to product roles

Phoenix, AZ · glad to work remote. Email is fastest.